From the office
Home care in New Jersey: what families are asking for
Consistency, transparency and memory-care training top the list. Here is what we hear on the phone, and how we are responding.
The Care Team · 7th Grace Oak Homecare · · 4 min readPending review
Three requests come up in almost every first call.
1. The same caregiver
Families want one familiar face, not a rota. We match one primary caregiver and introduce a backup early, so the backup is familiar too.
2. Knowing what happened today
A daily visit log, and a coordinator who answers the phone, turns out to matter more than any brochure promise.
3. Real dementia training
Every caregiver completes dementia and Alzheimer's training before their first memory-care visit, and refreshes it.
